Effective enterprise IT systems enable innovation, collaboration, productivity, business processes and financial performance. But in real life, poor network performance hinders these functions — increasing business costs and forfeiting revenue opportunities. For example, let's consider how applications that are difficult to access or slow to respond hinder the objectives of an e-commerce website or a call center that handles thousands of customer service calls every day.
The ultimate goal of the IT function is to make business processes and workforces more efficient — to maximize their respective business value. WAN Governance creates the visibility and control of enterprise applications and usage to achieve this ultimate goal. Let's consider how all employees are stakeholders in improving business performance – and how effective WAN Governance contributes directly to meeting stakeholder needs:
- End Users expect applications to be up and running 24/7 and responsive — as if they were the only user on the network.
By guaranteeing applications availability and responsiveness, WAN Governance improves worker productivity, customer satisfaction and relationships with partners who depend on access to your network.
- Application managers want to be sure that applications under their personal responsibility will be allocated the necessary resources at all times for all circumstances.
WAN Governance ensures "rightsizing" of network bandwidth for applications to deliver intended performance objectives under any conditions.
- The CIO needs visibility into network traffic to understand how applications are actually used, their contributions to enterprise productivity and to plan projects for greatest business value.
WAN Governance monitors applications performance and usage and dynamically manages availability. A wide range of customizable analytics — from C-level dashboards to drilldowns into the underlying details of network performance at enterprise and site levels — guide decisions for creating greater value.
- The CFO, COO, CEO and Board of Directors need to understand the relationships and overall performance of business applications on networks to assess business value and how future IT investments will actually improve business results.
WAN Governance provides analytics on current network performance and projected benefits of new network projects to speed issue/solution understanding and decision making at the highest levels.
(This post is extracted from the recent Ipanema WAN Governance Executive Primer white paper)
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